4/2010
“Thank you for responding to my email so quickly! I also appreciate the way you responded to each of my questions, directly, and with no political fluff.”
~Custom Farm Services – On becoming a new client
___________________________________________________________
“I am very grateful for all you have done for me. Because of you I feel hope and feel I may be able to be normal again. Thank you for your kindness and for giving me a chance to feel no pain. Thank you for being there for me!”
~Injured Worker excerpt from letter to VOHP Claims Manager
___________________________________________________________
3/2010
"Believe me, you make my job easier. I appreciate everything you do for us!"
~Ruth Pinnick, Pac Van - Integrated Client
___________________________________________________________
"Thank you for the updates." It's good to know someone is on the job."
~Rodhes Market - Integrated Client
___________________________________________________________
2/2010
"Thanks again for your excellent counsel regarding our injured worker's Workers' Compensation Claim. Your professionalism, courtesy, and outstanding customer service are always appreciated by Dane and I. We look forward to our continued, professional relationship."
~Larry Etchison, Director of Human Resources & Safety
American Welding & Tank, Fremont Plant - Integrated Client
__________________________________________________
"We are very happy with your companies and are looking forward to consolidating MCO and TPA services with OHP this coming year."
~Northcoast Lighting - Integrated Client
__________________________________________________
"We are very pleased with your services!"
~Metso Minerals - Integrated Client
__________________________________________________
1/2010
"Although frustrated with the Ohio system, I'm very pleased with your integrated services, and proactive and attentive management of claims."
~Atlas Railroad Construction - Integrated Client
_________________________________________________
"We're very happy with VOHP's services and understand the benefits of MCO/TPA integration, services we'll explore when the economy turns around. Thank you for taking the time to visit us!"
~Nelson Manufacturing - MCO Client
__________________________________________________
"We are delighted with the integration of your MCO and TPA services. Thank you for taking the time to present your Policy and Procedures manual to us. Great disability management policy! We will be incorporating your Injury Reporting packet into our procedures."
~Volunteers of America - Integrated Client
*All testimonials are unsolicited, however some have been edited for clarity and/or length.
Friday, April 30, 2010
Monday, April 12, 2010
Evaluating Ohio Managed Care Services
Every two years the Ohio BWC produces an MCO Report Card that is available to every Ohio employer. This report has a lot of statistics related to Workers’ Compensation “claims processing” and comparisons between all MCO’s.
This information is interesting, however, it does not include the basic customer service quality values an employer should be concerned about. We have outlined some MCO quality questions for an employer to consider:
1. Do you receive timely and informative notification of a reported claim from your MCO claims representative?
2. Do you work with a consistent claim representative that manages all of your active claims and is aware of your work environment and return to work policies?
3. Is your claim representative “pro-active” in managing your claims and persistent in achieving an objective return to work outcome?
4. Does your MCO assist you in understanding the Ohio BWC system?
5. Is your MCO assisting you in managing claims in a objective and cost effective manner?
These are the issues that directly relate to satisfaction with your Workers’ Compensation managed care service. The BWC report card will show you how one MCO compares in size and volume to other MCO’s in addition to claims processing statistics. A lot of the statistical averages are skewed based on the variance of claims processed between large and small MCO’s.
This information is interesting, however, it does not include the basic customer service quality values an employer should be concerned about. We have outlined some MCO quality questions for an employer to consider:
1. Do you receive timely and informative notification of a reported claim from your MCO claims representative?
2. Do you work with a consistent claim representative that manages all of your active claims and is aware of your work environment and return to work policies?
3. Is your claim representative “pro-active” in managing your claims and persistent in achieving an objective return to work outcome?
4. Does your MCO assist you in understanding the Ohio BWC system?
5. Is your MCO assisting you in managing claims in a objective and cost effective manner?
These are the issues that directly relate to satisfaction with your Workers’ Compensation managed care service. The BWC report card will show you how one MCO compares in size and volume to other MCO’s in addition to claims processing statistics. A lot of the statistical averages are skewed based on the variance of claims processed between large and small MCO’s.
Subscribe to:
Posts (Atom)